While watching the news today, I saw a story about Spirit Airlines. According to the reporter the airline company had refused to refund the fair of $197 of a Vietnam veteran who was dying and was advised by his doctors that he could not fly. The reason given was he did not purchase the $14 insurance policy that was offered to him at the time of purchase.
The CEO of the company responded by phone to the network , who broke the story. He replied that they would not refund the money as it was their company policy the ticket was nonrefundable. I guess that is their right under the law. It looks like they would've had a little compassion in this case. This airline , according to the FAA is the most complained about airline in the United States. I can understand why. They also announce that they will be charging $100 for any carry-on baggage that has to be stored in the overhead bins. Now, I think is the time for the traveling public to let them know what we think about their policy and their fees. The best way to do this is simply do not fly on Spirit Airlines . I think they will get the message. There are many fine airlines out there to choose from so why choose an airline like Spirit , whose company policy is we do not give a damn about our customers and are trying to figure out new ways to screw over you.
No comments:
Post a Comment